Frequently Asked Questions (FAQ) about our CBT Training

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Books & eBooks FAQ (Frequently Asked questions)


CBT and general FAQs
 

What is an electronic book?

Electronic books (or ebooks) are digital files comprising of books specially designed to be read on computer screens, PDAs or the screens of special ebook reading devices.

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What is so good about ebooks?

Ebooks are a fast, convenient and great value way to buy, read and keep the books you want. Ebooks are also interactive, allowing you to search for text, make notes or drawings, and they often have enhanced features in the form of extra content (like DVDs!).

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How do I buy an ebook?

Have a look at the ebooks available at www.rcs-limited.co.uk/ebook. Choose the title you want and make sure that you have already downloaded the appropriate software to read it. Follow the simple instructions on-screen to purchase and download the title which can be in emailed PDF or CD format.

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How do I read an ebook?

You will need a computer that can be connected to the Internet. This might be a pc, laptop or certain model of handheld computer. You will also need to have installed and activated appropriate ebook reading software - Adobe Acrobat eBook Reader. Doing this will only take a few minutes and it is free!

Adobe Reader - Adobe Reader is free software that allows you to read e-books on your desktop, laptop or tablet computer as well as on a PalmOS PDA (with Adobe Reader 3.0). The reader can be used on the Windows 98 Second Edition/ME/2000/NT 4.0/XP and on Mac OS X v.10.2 or higher platforms.

Download the latest Adobe Reader.

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Can I read ebooks on my Macintosh?

Yes, Adobe Acrobat eBook Reader works on the Macintosh operating system.

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Can I order ebooks by phone?

No, as these are digital products, they can only be ordered online.

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Can I order multiple copies of an ebook at once?

No. Because it is not currently possible to buy an ebook for another person you will only need one copy. T he ebooks are for single usage only (One ebook per person - not to be shared between persons, and not to go on multiple systems).

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Do I have to pay delivery charges for ebooks? What about taxes?

You do not have to pay delivery charges for emailed PDF ebooks but a delivery charge of £2.00 GBP is added to the CD-ROM format ebook. UK VAT is payable on digitally downloaded products and will be added to the total price of your order.

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Do I have to be connected to the Internet to read my ebook?

No. Once you have paid for and downloaded your ebook you can read it offline without being connected to the Internet.

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What is the return policy for ebooks?

All ebooks are non-returnable. For more information please read our Terms and Conditions.

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