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| Level 1 |
1.1 Prerequisites
1.2 Tests and objectives
1.3 Benefits
2.1 Analog vs. Digital
2.2 Binary compared to decimal
2.3 Safety
2.4 Electrostatic Discharge (ESD)
2.5 Multimeter
2.6 Other tools
3.1 Cleaning exterior components (keyboards, screens)
3.2 Cleaning inside
3.3 Non-static Vacuums
3.4 Verifying UPS and Power Filter
4.1 How components will be covered
4.2 Cases, fans, and power
4.3 Motherboard
4.4 Processors
4.5 Memory
4.6 Expansion cards
4.7 Storage devices (floppy, hard, SCSI, tape)
4.8 Ports
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5.1 IRQ overview
5.2 Typical IRQs
5.3 I/O address overview
5.4 Typical I/O addresses
5.5 DMA overview
5.6 Typical DMA assignments
5.7 Modifying resource setting
6.1 CMOS vs. BIOS
6.2 POST
6.3 Default settings
6.4 Automatic settings
6.5 Common configuration changes
6.6 Advanced configuration changes
6.7 Troubleshooting
6.8 Flashing
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| Level 2 |
1.1 Cases, Fans and Power overview
1.2 Different case types
1.3 Different cooling methods (heat sinks, thermal compounds, liquid cooling)
1.4 AT/ATX power plug and AC adapter
1.5 Power Supply voltages
1.6 Replacing fans
1.7 Replacing power supplies
2.1 Motherboard overview
2.2 AT vs. ATX
2.3 AMR and CNR risers
2.4 Identifying components on motherboard
2.5 Chipsets
2.6 Miscellaneous built-in components
2.7 Replacement considerations
2.8 Replacing the motherboard
3.1 Bus architecture
3.2 Identifying processors
3.3 Different processors
3.4 Popular Pentium compatible processors
3.5 CPU voltages
3.6 Cache Level I, II, and III
3.7 CPU speeds
3.8 Cooling the processor
3.9 Replacement considerations
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4.1 RAM types
4.2 Form factors
4.3 Operational characteristics
4.4 Banking
4.5 Upgrading and replacing
4.6 Diagnosing and troubleshooting
5.1 Adapter card overview
5.2 ISA and EISA
5.3 PCI
5.4 Diagnosing and troubleshooting
5.5 Replacing adapter cards
5.6 Configuring adapter cards
6.1 AGP
6.2 CRTs
6.3 Flat Panel
6.4 Cable and connector
6.5 Diagnosing and troubleshooting
6.6 Replacing display devices
7.1 Overview
7.2 Common ports
7.3 Diagnosing and troubleshooting
7.4 Replacing
8.1 Overview
8.2 Installing and configuring
8.3 Diagnosing and troubleshooting
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| Level 3 |
1.1 Floppy drive types
1.2 Floppy cable
1.3 Replacing the FDD
1.4 Diagnosing and troubleshooting
2.1 IDE overview
2.2 Drive Geometry
2.3 IDE Interface types
2.4 Primary/Secondary channels
2.5 Configuring master/slave/CS jumpers
2.6 Cable types
2.7 Replacing and/or upgrading
2.8 Diagnosing and troubleshooting
3.1 SCSI overview
3.2 SCSI types
3.3 Internal vs
3.4 SCSI ID’s
3.5 Cabling
3.6 Diagnosing and troubleshooting
4.1 Miscellaneous storage devices overview
4.2 Installing and configuring
4.3 IEEE 1394 Firewire
4.4 Diagnosing and troubleshooting
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5.1 RAID overview
5.2 Hardware RAID vs. Software RAID
5.3 RAID 0
5.4 RAID 1
5.5 RAID 5
6.1 USB overview
6.2 USB 1.0 vs. 2.0
6.3 Ports, hubs, and installation
6.4 Diagnosing and troubleshooting
7.1 Overview
7.2 Port Types - Uses
7.3 Port Types - Connectors
7.4 Cable types
8.1 Overview
8.2 Modem types
8.3 Modem commands
8.4 Modem connections
8.5 Modem troubleshooting
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| Level 4 |
1.1 Storage devices
1.2 Power Sources
1.3 Memory
1.4 Input Devices
1.5 PCMCIA
1.6 Docking stations
1.7 Wireless
2.1 Identifying suitable replacements
2.2 Replacement issues
2.3 Battery replacement
2.4 Diagnosing and troubleshooting
3.1 Laser
3.2 Laser EP Process
3.3 Ink dispersion
3.4 Dot matrix
3.5 Thermal
3.6 Dye sublimation
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4.1 Parallel
4.2 Network
4.3 SCSI
4.4 USB
4.5 Infrared
4.6 Serial
4.7 IEEE 1394/Firewire
4.8 Wireless
5.1 Memory
5.2 Hard drives
5.3 NICs
5.4 Trays and Feeders
5.5 Finishers
5.6 Scanners/fax/copies
6.1 No output
6.2 Garbage output
6.3 Paper feed, paper jams
6.4 Print quality
6.5 Errors (printed or displayed)
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| Level 5 |
1.1 Coaxial and BNC
1.2 Plenum/PVC
1.3 UTP and RJ-45
1.4 STP and RJ45
1.5 Fiber ST/SC, MIC
1.6 IDC/UDC
1.7 RS-232
1.8 Summary
2.1 Networking overview
2.2 Networking models
2.3 Networking protocols
2.4 Full-duplex vs. half-duplex
2.5 Cabling
2.6 Addresses
2.7 Bandwidth
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3.1 Installation
3.2 Addressing
3.3 Bandwidth
3.4 Status indicator
4.1 LAN
4.2 DSL
4.3 Cable
4.4 ISDN
4.5 Dial-up
4.6 Satellite
4.7 Wireless
5.1 Bus
5.2 Star
5.3 Ring
5.4 Mesh
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| CompTIA A+ 2005 OS Exam 220-302 |
| Level 1 |
1.1 Comparison between versions
1.2 Major OS components
1.3 Operating system interfaces (file system)
1.4 Operating system interfaces (user interaction)
1.5 Operating system interfaces (Management)
2.1 IO.sys, MSDOS.sys
2.2 Autoexc.bat and Config.sys
2.3 EMM386 and Himem.sys
2.4 Command.com and Win.com
2.5 System.ini and Win.ini
2.6 NTLdr, NTDetect, and ntbooddd.sys
2.7 Registry data files
2.8 Boot.ini and dual boot systems
2.9 Summary
3.1 Partitions
3.2 File systems
3.3 Directory structures
3.4 Creating files
3.5 File naming conventions
3.6 File attributes
3.7 NTFS capabilities
3.8 Copying files from NTFS to FAT
3.9 File types (text vs. binary)
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4.1 Command line overview
4.2 Basic file system commands
4.3 Advanced file system commands
4.4 Misc commands
4.5 Less used commands
4.6 Creating a batch file
5.1 Fdisk
5.2 Format
5.3 Error finding tools
5.4 Defrag
5.5 Disk cleanup
5.6 Backup/Restore utility
6.1 Registry tools
6.2 Task manager
6.3 Event Viewer
6.4 System Monitor
6.5 MSconfig
6.6 Sysedit
6.7 Computer Manager
6.8 Device manager
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| Level 2 |
1.1 Windows 9x/ME
1.2 Windows NT 4.0 Workstation
1.3 Windows 2000 Professional
1.4 Windows XP
1.5 Summary
2.1 Installation methods
2.2 Running the installation utility
2.3 Installation type
2.4 Partition options
2.5 File system type
2.6 Dual boot support
2.7 Network configuration
2.8 Loading default and updated drivers
2.9 Identifying common symptoms and problems
3.1 Upgrade paths available
3.2 Winnt vs Winnt32
3.3 Verifying compatibility
3.4 Applying service packs, patches, and updates
3.5 Installing additional Windows components
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4.1 Files required to boot
4.2 Boot steps
4.3 Booting with startup disk
4.4 Safe mode
4.5 Last known good configuration
4.6 Booting to a system restore point
4.7 Recovery console
4.8 Emergency Repair Disk (ERD)
5.1 Plug and Play vs. non-Plug and Play
5.2 Locating updated device drivers
5.3 Install and configure device drivers
5.4 Using unsigned device drivers
5.5 Required permissions for installing drivers
6.1 Virtual memory management
6.2 Disk defragmentation
6.3 Files and buffers
6.4 Caches
6.5 Temporary file management
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| Level 3 |
1.1 Eliciting problem symptoms from customer
1.2 Reproducing problem as part of diagnostic process
1.3 Identifying recent changes to environment
1.4 Determining if hardware or software related
2.1 Boot failure and errors
2.2 Startup error messages
2.3 System.ini and win.ini error messages
2.4 Event log is full
2.5 Failure to start GUI
2.6 Windows Protection error
2.7 Registry not found or corrupt
3.1 Dr. Watson
3.2 Boot disk
3.3 Task Manager
3.4 Event Viewer
3.5 Device manager
3.6 MSD and WinMSD
3.7 Recovery CD
3.8 Configsafe
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4.1 Overview
4.2 Print spooler stalled
4.3 Incorrect/incompatible driver
4.4 Incorrect print parameter
5.1 GPF
5.2 BSOD
5.3 Illegal operation
5.4 Invalid working directory
5.5 System lockup
5.6 Option will not function
5.7 Application won’t install, or won’t start
5.8 Can’t log onto network
5.9 Network connection
6.1 What they are
6.2 TSR programs and viruses
6.3 Sources
6.4 How to determine presence
6.5 How to protect
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| Level 4 |
1.1 IP Address overview
1.2 Static TCP/IP
1.3 Dynamic TCP/IP via DHCP
1.4 APIPA
1.5 IPX/SPX (NWLink)
1.6 AppleTalk
1.7 NetBEUI/NetBIOS
1.8 Name resolution
2.1 IPCONFIG
2.2 WinIPCFG
2.3 Ping
2.4 TraceRT
2.5 NSLOOKUP
2.6 Connecting to a share
2.7 Configuring share permissions
3.1 ISP
3.2 TCP/IP
3.3 Well-known ports
3.4 E-mail (POP, SMTP, IMAP)
3.5 HTML
3.6 HTTP, HTTPS, SSL
3.7 Telnet
3.8 FTP
3.9 DNS
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4.1 Dial-up
4.2 DSL
4.3 ISDN
4.4 Cable
4.5 Satellite
4.6 Wireless
4.7 LAN
5.1 Enable/disable script support
5.2 Configure proxy settings
5.3 Configure security settings
5.4 Configure XP firewall
6.1 Study practices
6.2 Guidelines for the test
6.3 Set a goal and take it
6.4 Purchasing the test voucher
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