Quality Management Training Course

Quality Management Training Course Package Includes:

• 3 DVDs featuring live instructor-led classroom sessions with full audio, video and Review Quiz Components
• 7 PDU/Contact Hours upon Completion
• Additional 20 Question Final Exam
• Free 1 Year Upgrade Policy

Course Introduction:

Quality Management offers participants a practical approach to the often-ambiguous topic of managing project quality. Participants will learn valuable skills to define overall project quality and then ensure the defined standards are met.

This course is best suited for beginning to intermediate project managers. Students can claim 7 PDU/Contact Hours upon completion of this course.

Quality Management Training Course Outline:

Course Introduction

• Course Introduction

Concept of Quality

• Concept of Quality
• Definition
• Impact of Poor Quality
• Grade vs. Quality
• Quality Management
• The Choice
• Impact of Poor Quality 2
• Key Terms 1-8
• The Five Major Cost Categories
• Eight Categories of Waste
• Eight Categories of Waste 2
• Eight Categories of Waste 3
• Impact of Poor Quality 3
• Thought Leaders
• 8.1 Plan Quality
• 8.2 Perform Quality Assurance
• 8.3 Perform Quality Control

Customer Input to Quality

• Customer Input to Quality
• Customer Types
• Customer Impacts
• Defining Customer Requirements
• Defining Customer Requirements 2
• Defining Customer Requirements 3
• Project Characteristics/Attributes
• Project Characteristics/Attributes 2

Plan Quality

• Plan Quality
• Planning
• Not Inspection
• Scope Statement
• Factors Impacting The Quality Plan
• Product Description
• Operational Definitions
• What The Quality Plan Does
• Benchmarking
• Cause and Effect Diagrams
• Process Flowcharting
• Design of Experiments
• Quality Management Plan
• Quality Management Plan 2
• Types of Plans
• A Good Quality Assurance System

Quality Control

• Quality Control
• Impact of Poor Quality
• Key Concepts
• Key Concepts 2
• Key Concepts 3
• Key Concepts 4
• Juran
• Trend Analysis
• A Good Quality System Will
• Control Charts
• Control Charts Key Terms
• Control Charts Key Terms 2
• 'In Control'
• Variations
• Variations 2
• Pareto Diagrams
• Statistical Sampling Terms
• Statistical Sampling Terms 2
• Acceptance Sampling
• Advantages of Acceptance Sampling
• Disadvantages of Acceptance Sampling
• Quality Circles
• Quality Control vs. Assurance
• Putting It All Together

Six Sigma

• Six Sigma
• Key Questions
• What Is Six Sigma?
• Performance Aspects of Six Sigma
• Defects Per Million Opportunities
• Six Sigma Advantages
• Six Sigma Advantages 2
• Making Six Sigma Work
• Do You Have A Six Sigma Philosophy?
• The Steps
• The Steps 2
• Implementing Six Sigma in Projects
• The Six Sigma Methodology
• Define
• Measure
• Analyze
• Improve
• Control
• Scope
• Training
• Implementation Model
• Communication
• Measuring Progress
• Risk Management
• Course Closure

Final Exam

• Final Exam