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MCDST (MCP 70-271 & MCP 70-272) Training Package Includes
- Training for MCDST Exam 70-271: Supporting Users and Troubleshooting a Win XP Operating System
- Training for MCDST Exam 70-272: Supporting Users and Troubleshooting Desktop Applications
- FREE BONUS - Training for Exam 70-270 Windows XP Professional Admin
- 12 CD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components
- Printable courseware
- 3 MeasureUp Certification Exam Simulators
- Interactive hands-on lab simulations
- Focused on practical solutions to real-world development problems
COURSE INTRODUCTION
Schedule our instructors led classroom trainings at your convenience and never miss another lecture or fall behind. You are in complete control. We have invited the Best Microsoft Trainers in the industry to help us develop the ultimate training and certification program for you. After many long months and much hard labor we are able to offer you this incredible training course which includes everything you will need to fully prepare for and pass your certification exams.
Our superior technology based course curriculum strictly adheres to all of the Microsoft exam objectives and is presented to you by leading certification instructors who are concise and engaging in their delivery. You will learn both the theory and practical aspects of the technologies as well as gain insight into the industry with their expert instruction. Each class session is presented in full motion audio/video, with step by step demonstrations, lab exercises and testing modules to insure that you fully understand the subject matter. You can review each subject as needed to reinforce your knowledge, and access to educational mentors. Exam Simulators are included to fully prepare you for the certification exams.
How to Earn Your MCDST Certification
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system. MCDST candidates are required to pass two core exams (70-271 and 70-272). Elective exams are not required.
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PRESENTER - Kenneth Mayer
Kenneth Mayer, CCSI, MCT, CCNT, CCNP, CCDA. Ken started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS. Ken is also a Microsoft Certified Trainer and a Certified Ethical Hacker (EC Council) certified trainer and consultant. |
MCDST (MCP 70-271 & MCP 70-272) Training Course Contents
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Level 1
MCDST Overview
1.1 What does a MCDST do?
1.2 Questions and Goals
Overview of Main Objectives
2.1 Desktop Management
2.2 Printers & Network Connectivity
2.3 Troubleshooting
The Windows Operating System
3.1 Operating System Features
3.2 Identifying the Operating System
3.3 Workgroups vs. the Active Directory
3.4 Troubleshooting & Troubleshooting Tools
3.5 Computer Management Console
3.6 Safe Mode Tools
3.7 The Recovery Console
3.8 Remote Desktop
3.9 Remote Assistance Tool
Lab - Creating a New User Account
Installing Windows XP
4.1 Hardware Requirements
4.2 BIOS and Upgrade Advisor
4.3 Device Drivers
4.4 Hard Disks
4.5 Creating Partitions
4.6 The Installation Process
4.7 Windows Update
4.8 Multi-boot Installation Considerations
4.9 Resolving Setup Issues
4.10 Transferring User Information
4.11 Unattended Installations
4.12 The Boot Process
4.13 Automated System Recovery
Lab - Automated System Recovery
Level 2
Desktop Management
1.1 Types of Accounts
1.2 User Profile
1.3 Resetting Passwords
1.4 Fast User Switching
1.5 User Configuration
1.6 Smart Menu, Taskbar, Desktop
1.7 Folder Views
1.8 Accessibility Options
1.9 Multilingual Configuration
1.10 Security and Local Policy Settings
1.11 Protecting an Internet Computer
1.12 Configuring Auditing on a Computer
1.13 Troubleshooting System Performance
Lab - Resetting User Accounts
Level 3
File and Folder Access
1.1 Changing File Associations
1.2 File and Folder Attributes
1.3 File Compression
1.4 Encrypting File Systems
1.5 NTFS Permissions
1.6 Shared Folder Permissions
1.7 Mapping a Network Drive & Shadow Copy
1.8 Offline Files and Folders
1.9 File Redirection
Lab - Managing Simple File Sharing
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Level 4
Hardware Issues
1.1 Managing Drivers
1.2 Storage Devices
1.3 Display Devices
1.4 Direct X
1.5 I/O Devices
1.6 ACPI
Lab - DirectX Diagnostic Tool
Printers
2.1 Installing
2.2 Updating & Troubleshooting Printers
2.3 Printer Permissions
2.4 Redirecting Print Jobs
2.5 Resetting the Printer Spooler
2.6 Auditing Printers
Lab - Restarting the Printer Spooler
Level 5
Network Connectivity
1.1 IP Addressing
1.2 Name Resolution
1.3 Remote Connection Issues
Lab - Name Resolution Tools
Troubleshooting Applications
2.1 DOS Based and WIN16 Based Application
2.2 Troubleshooting WIN32 Based Application
2.3 Troubleshooting Application Compatibility
2.4 Troubleshooting Security Issues
Lab - Enabling Application Compatibility
Level 6
Internet Explorer Configuration
1.1 General Tab
1.2 Security Tab
1.3 Privacy Tab
1.4 Content Tab
1.5 Connections Tab
1.6 Programs Tab
1.7 Advanced Tab
1.8 Customizing
Outlook Express Configuration
2.1 Creating Accounts
2.2 E-mail Configuration
2.3 Troubleshooting E-mail
2.4 Managing Data
2.5 Newsgroups
Lab - Creating Identities
Level 7
Microsoft Office
1.1 Editions and Availability
1.2 Types of Installation
1.3 Installation and Activation
1.4 Applying Office Updates
1.5 Add and Remove Office Components
1.6 Repair and Recover Office Applications
1.7 Adjusting Macro Security
1.8 Troubleshooting
Lab- Microsoft Office Components
Microsoft Outlook
2.1 Creating a Profile
2.2 Managing Outlook Data
2.3 Troubleshooting
Tips for Taking the Test |
