Package Includes:
- 25 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components
- Printable courseware
- Exclusive LearningZone Live Mentor Online Tutor Support - Chat Live with our Certified Instructors anytime around the clock (7x24)
- Focused on practical solutions to real-world development problems
- Free 1 Year Upgrade Policy
When you complete the Helpdesk Support Technician program you should be prepared to sit for Industry exams including:
- Microsoft Certified Desktop Support Technician (MCDST) 2003
- MCTS, 70-680
- MCP Windows XP Pro - Exam 70-270
- CompTIA A+ 2009 - Exams 220-701, 220-702
- CompTIA Server+ - Exam SK0-002
- CompTIA Linux+ 2009 - Exam XK0-002
- CompTIA Network+ 2009 - Exam N10-004
- CompTIA Security+ (2009 Revision) - Exam SY0-201
Course Introduction:
This program will prepare the student with the skills needed to enter into the exciting world of IT Support. Helpdesk Support Technicians install, configure, test, analyse, diagnose, and support PC hardware and software to solve an array of problems, from simple user errors to sophisticated hardware issues.
The IT Helpdesk Support Technician CareerTrack prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computers. This caerer track also prepares you for the following industry IT certifications: CompTIA A+, Network+, Server+, Linux+, MCDST 2003 and MCP Windows XP Pro.
Course Duration: 520 Hours
Helpdesk Support Technician
duties and responsibilities
may include:
- Install PC Hardware and Software
- Configure PC Hardware and Software
- Test PC Hardware and Software
- Diagnose issues with PC Hardware and Software
- Analyze PC Hardware and Software
- Support PC Hardware and Software
- Resolve user errors
- Resolve sophisticated hardware issues
Growth within the IT helpdesk field is easily attainable as skills are sharpened through hands-on application. This career training program is your entry into the world of IT support and will open the door to many other careers and training paths.
Prove your skills and demonstrate your ability to step into a Level 1 Helpdesk or Call Center environment, understand and function in all areas of IT support operations, and provide desktop and basic network support to customers in a corporate setting.
In this Career Training Program students are introduced to basic and advanced computer components and infrastructure. Various platforms and networks are explored along with installing, configuring, administrating, and troubleshooting a multitude of configurations for both the home-user and the corporate client.
Caree Outlook
Helpdesk Specialist, PC Support Technician, PC Specialist, Help Desk Support Analyst, Network Administrator
Course Outline:
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